Shipping And Delivery

At Teak & Traditions, we are committed to delivering every order with care, transparency, and efficiency. Please review our shipping and delivery policy carefully before placing your order.

1. Billing And Payments

  • We accept payments through Debit Cards, Credit Cards, Net Banking, Wallets, and UPI.

  • To provide flexibility and convenience, we offer Partial Cash on Delivery (COD) on all orders above ₹5,000.

  • Payment Structure

    • Initial Payment (Online): Customers are required to pay 20% of the total order value at the time of placing the order.
    •  Due Amount: The remaining 80% balance amount is to be paid directly to the delivery agent at the time of delivery.
  • Once the order has been shipped, the invoice will be shared via Email and WhatsApp.

  • For GST credit-related requests or billing assistance, customers are requested to contact our official company number mentioned on the Contact Us page before dispatch of the order.

2. Shipping Timelines


Every order undergoes a careful quality check and packaging process before dispatch to ensure it reaches you safely and in excellent condition. Shipping timelines may vary depending on whether the product is ready-to-dispatch or made-to-order/customized.

Ready-to-Dispatch Products

  • Dispatch Timeline: Within 8 working days

  •  Estimated Delivery Timeline: Within 20 working days from order confirmation

  • An additional buffer period of 7 working days may apply due to transit or operational factors.

Made-to-Order / Custom Products

  •  Dispatch Timeline: Within 20 working days

  • Estimated Delivery Timeline: Within 10 working days after dispatch

  • An additional buffer period of 7 working days may apply depending on production and logistics conditions.

If a product is not dispatched within the applicable dispatch timeline, our customer support team will update you regarding the revised timeline and order status.

Additional Information

  •  Large or bulk orders may require additional processing time.

  • Orders are dispatched from Monday to Saturday only, excluding national holidays and non-working days.

  •  All timelines mentioned above are calculated based on working days only.

  •  Once your order is handed over to our logistics partner, tracking details and dispatch updates will be shared via SMS, Email, or WhatsApp.

Important Note for Partial COD Orders

  • If COD service is unavailable in the customer’s delivery pin code through our logistics partners, the customer will be required to pay the remaining balance amount to Teak & Traditions before dispatch/delivery of the order.
  • If the customer chooses not to complete the remaining payment, the order may be cancelled as per the applicable cancellation policy.

3. Delivery Process

Once your order is ready for dispatch, our logistics partner will contact you via call or SMS to coordinate the tentative delivery schedule.

Teak & Traditions offers free delivery across India.

Furniture and large products will be delivered to the customer’s provided delivery address. Delivery to specific floors in multi-storey buildings will depend upon:

  • Building accessibility
  • Service lift availability
  •  Staircase access
  •  Logistics partner operational policies

If your order contains multiple products with different dispatch timelines, items may be shipped together or separately based on operational feasibility and order requirements.

Every order is carefully handled from dispatch to final delivery to ensure safe and secure transportation.

4. Refused Delivery & Re-Delivery Policy

If a customer refuses to accept delivery after the order has been dispatched and the shipment is returned to our workshop or warehouse, any re-delivery request for the same order will be chargeable.

In such cases:

  •  The customer will be required to pay the applicable re-delivery and handling charges in advance.

  • If the customer fails or refuses to pay the applicable charges, the order will not be re-dispatched..

  •  No refund, cancellation, or compensation will be applicable in such circumstances.

5. Product Shipping Delays

If the shipping timeline has passed and your order has not yet been shipped, delays may occur due to factors including but not limited to:

  • Weather conditions

  • Product weight and dimensions

  • Government holidays

  • High order volume during special occasions

  • Unforeseen operational or logistics challenges

In such cases, our customer support team will keep you updated regarding the revised shipping timeline.

Shipping Address Changes

  • To change your shipping address or postpone shipment after placing an order, please contact our customer support team at the earliest.

  • We will try our best to accommodate such requests, provided the order has not already been dispatched.

6. Tracking & Delivery 

  • Customers can track their order using the provided tracking ID or by contacting our customer support team.

  • Before delivery, you may receive a call or SMS from the logistics partner regarding the approximate delivery schedule.

  • If you are unavailable at the time of delivery, the logistics partner may attempt re-delivery or provide instructions for rescheduling.

  • Shipments may be marked as RTO (Return To Origin) if:

    • The customer is unavailable during delivery attempts
    • The provided address is incomplete or incorrect
    • The customer is unreachable on the registered contact number
    • The customer refuses delivery

  • If a shipment is returned due to the above reasons:

    •  The customer will be liable to pay applicable two-way shipping and handling charges for re-delivery.
    • Re-dispatch will only be processed after payment confirmation.

Please contact our customer support team for assistance regarding re-shipping requests.

7. Inspection on Delivery

  • We strongly recommend inspecting your order at the time of delivery.

  • If there is any visible damage, tampering, or defect:

    • Mention it on the Delivery Challan/POD

    • Capture clear photographs of the issue

    • Contact our customer support team immediately

  • Contact Details

    • Phone: +91 96676 80606

    •  Email: management@teakandtraditions.com

8. Fit & Access Responsibility

Customers are requested to carefully check product dimensions mentioned on the website before placing an order.

Teak & Traditions shall not be responsible if the ordered item cannot pass through:

  • Doorways
  • Staircases
  • Elevators
  • Entry passages

Failed deliveries due to access restrictions may result in:

  • Additional delivery/re-attempt charges
  • No cancellation or refund eligibility on such grounds

9. Delivery Address & Contact Accuracy

Please ensure that the shipping address, contact number, and recipient details are accurate at the time of placing the order.

If you expect to be unavailable during the estimated delivery period, kindly inform our support team in advance so appropriate coordination can be arranged.

Teak & Traditions reserves the right to cancel or delay delivery to addresses considered insecure, incomplete, or unserviceable.

10. Delivery Delays

While we strive to deliver all orders within the committed timelines, delays may occasionally occur due to circumstances beyond our control, including:

  •  Weather disruptions

  • Transportation strikes

  • Natural calamities

  • Unforeseen logistics or operational issues

We appreciate your patience and understanding in such situations. Our team will make every reasonable effort to keep you informed regarding your order status and revised delivery timelines.