Shipping And Delivery

At Teaks & Traditions, we are committed to delivering your orders in the most efficient, transparent, and safe manner possible. Please take a moment to review our detailed shipping policy below: 

1. Billing And Payments

  • You can make payments using Debit Card, Credit Card, Net Banking, Wallets and UPI.

    • Initial Payment (Online): Pay a portion of your order total upfront during checkout.

    • Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.

      We offer Partial Cash on Delivery (COD) to provide flexibility:

       

  • Once the order has been shipped, you can download the GST invoice by logging into your account.

  • If you wish to change the billing name or shipping name in an invoice, you can call our customer care number for further information.

2. Shipping Timelines

At our store, every product is handled with the utmost care: crafted, polished, and rigorously inspected before it begins its journey to your home. Each order is then carefully prepared and securely packaged to ensure it reaches you safely, in excellent condition.

Shipping and delivery timelines may vary based on whether the product is ready-to-ship or custom-made.

  • Made-to-order / customised products: Processing and dispatch takes 15–20 days. Delivery is completed within 30–40 days of order confirmation.

  • Ready-to-ship items: Dispatch within 7–10 days. Delivery within 20–25 days.

  • Large / bulk orders: May require additional processing time. Timeline will be confirmed after order placement.

Orders are dispatched from Monday to Saturday, excluding national holidays. Once your package is carefully handed over to our logistics partner, you will receive an SMS notification with dispatch details.

Please Note: Deliveries are currently available only in select pin codes across India.

3. Delivery Process

When your order is ready to begin its final journey, our trusted logistics partner will connect with you via call or SMS to confirm a tentative delivery date and time.

  • We offer free delivery across most regions in India. For certain locations outside our serviceable network, a nominal delivery fee may apply.

  • Furniture and larger products will be brought right up to your specified delivery address. For multi-storey buildings, delivery to your exact floor will depend on the building's access and our logistics partner's policy.

  • If your order includes items with different shipping timelines, we will either ship them together or in separate consignments, after confirming your preference.

From our workshop to your doorstep, every step is managed with care to ensure your order arrives securely and in perfect condition.

4. Packaging & Handling

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.

  • Our delivery service is limited to the building premises or the ground/first floor, depending on accessibility.

  • These crates are essential to protect your order from damage during transit and handling.

  • Please arrange for a local carpenter or helper to uncrate and install large items, as delivery personnel are not authorised to unpack or assemble products.

5. Product Shipping

If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay.

These may include:

  • Weather conditions

  • Product weight and size

  • Government holidays

  • Special occasions

In such cases, our customer care team will send you an update regarding the delivery.

PLEASE NOTE: To change your shipping address or postpone the shipment of your order after placing an order, please contact our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.

6. Tracking & Delivery 

  • To keep track of your order, use the provided tracking ID or contact our customer care team for assistance. 

  • If you are not home at the time of delivery, our delivery partner will make another attempt. Before the delivery, you will get a notification from our delivery partner about the approximate time of the delivery. They may also leave a note with instructions for rescheduling or picking up the package from a nearby location.

PLEASE NOTE: Shipments are marked as RTO (Returned To Origin) if:

  • You were unavailable during delivery attempts. 

  • The address provided was insufficient.

  • You were unreachable on the provided contact number.

  • You refused the delivery.

  • If the products are returned due to the above reasons, the company will charge 2-way delivery fees and any additional handling charges for redelivery.

Please contact our Customer Service team for assistance with re-shipping the item.

7. Inspection on Delivery

  • We strongly recommend inspecting your product at the time of delivery.

  • If there is any visible damage or defect:

    • Note it on the Delivery Challan/POD

    • Take photos and contact our customer support immediately at +91 96676 80606 and/or management@teakandtraditions.com

PLEASE NOTE: If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.

8. Fit & Access Responsibility

Please ensure the product dimensions listed on the website are suitable for your space.
We are not responsible if the item cannot pass through doorways, staircases, or elevators. Failed delivery due to access issues will result in:

  • Additional delivery charges for re-attempts

  • No refunds or cancellations on such grounds

9. Delivery Address & Contact Accuracy

Please ensure your shipping address and phone number are correct at the time of placing the order. 

If you expect to be unavailable during the estimated delivery window, inform our team in advance so we can schedule delivery accordingly.

Note: We reserve the right to cancel or delay delivery to addresses that are deemed insecure or unserviceable (e.g., PO boxes or shared addresses).

10. Delivery Delays

While we strive to deliver your order within the committed timeframe, delays may occur due to:

  • Weather conditions

  • Transportation strikes

  • Unforeseen logistical challenges

We appreciate your patience in such rare circumstances and will keep you informed throughout.