Shipping And Delivery

At Teaks & Traditions, we are committed to delivering your orders in the most efficient, transparent, and safe manner possible. Please take a moment to review our detailed shipping policy below: 

1. Billing And Payments

  • You can make payments using Debit Card, Credit Card, Net Banking, Wallets and UPI.

    • Initial Payment (Online): Pay a portion of your order total upfront during checkout.

    • Due Amount (Later): Pay the remaining balance online before delivery OR in cash to the delivery agent.

      We offer Partial Cash on Delivery (COD) to provide flexibility:

       

  • Once the order has been shipped, you can download the GST invoice by logging into your account.

  • If you wish to change the billing name or shipping name in an invoice, you can call our customer care number for further information.

2. Shipping Timelines

We ship to most locations across India.

  • Products are usually delivered within 7-10 days of order confirmation if they are in stock. 

  • Large orders will take about 8-10 days for delivery, if they are in stock.

  • Customisations/finishing of the products may require additional time. Once you place the order, we will inform you about the delivery timeline.

We ship orders from Monday to Saturday, excluding national holidays. You will receive an SMS notification once your order is dispatched. 

PLEASE NOTE: Presently, we are delivering to limited pin codes. 

3. Delivery Process

  • Once your shipment is ready, our logistics partner may contact you via call or SMS to confirm the tentative delivery date and time.

  • We offer free delivery across India, except for certain regions not currently serviced by our logistics partners. Additional charges may apply for deliveries to the Out of Delivery Area (ODA).

  • Delivery personnel will bring the furniture to your specified address. For buildings with multiple floors, delivery to your specific floor depends on the policy of our delivery partner and building access.

PLEASE NOTE: If the products you ordered have different shipping timelines, we will combine your order and ship all items together or separately after confirming with you. Your order will be delivered according to the agreed-upon shipping timelines.

4. Packaging & Handling

All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.

  • Our delivery service is limited to the building premises or the ground/first floor, depending on accessibility.

  • These crates are essential to protect your order from damage during transit and handling.

  • Please arrange for a local carpenter or helper to uncrate and install large items, as delivery personnel are not authorised to unpack or assemble products.

5. Product Shipping

If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay.

These may include:

  • Weather conditions

  • Product weight and size

  • Government holidays

  • Special occasions

In such cases, our customer care team will send you an update regarding the delivery.

PLEASE NOTE: To change your shipping address or postpone the shipment of your order after placing an order, please contact our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.

6. Tracking & Delivery 

  • To keep track of your order, use the provided tracking ID or contact our customer care team for assistance. 

  • If you are not home at the time of delivery, our delivery partner will make another attempt. Before the delivery, you will get a notification from our delivery partner about the approximate time of the delivery. They may also leave a note with instructions for rescheduling or picking up the package from a nearby location.

PLEASE NOTE: Shipments are marked as RTO (Returned To Origin) if:

  • You were unavailable during delivery attempts. 

  • The address provided was insufficient.

  • You were unreachable on the provided contact number.

  • You refused the delivery.

  • If the products are returned due to the above reasons, the company will charge 2-way delivery fees and any additional handling charges for redelivery.

Please contact our Customer Service team for assistance with re-shipping the item.

7. Inspection on Delivery

  • We strongly recommend inspecting your product at the time of delivery.

  • If there is any visible damage or defect:

    • Note it on the Delivery Challan/POD

    • Take photos and contact our customer support immediately at +91 96676 80606 and/or management@teakandtraditions.com

PLEASE NOTE: If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.

8. Fit & Access Responsibility

Please ensure the product dimensions listed on the website are suitable for your space.
We are not responsible if the item cannot pass through doorways, staircases, or elevators. Failed delivery due to access issues will result in:

  • Additional delivery charges for re-attempts

  • No refunds or cancellations on such grounds

9. Delivery Address & Contact Accuracy

Please ensure your shipping address and phone number are correct at the time of placing the order. 

If you expect to be unavailable during the estimated delivery window, inform our team in advance so we can schedule delivery accordingly.

Note: We reserve the right to cancel or delay delivery to addresses that are deemed insecure or unserviceable (e.g., PO boxes or shared addresses).

10. Delivery Delays

While we strive to deliver your order within the committed timeframe, delays may occur due to:

  • Weather conditions

  • Transportation strikes

  • Unforeseen logistical challenges

We appreciate your patience in such rare circumstances and will keep you informed throughout.